Shantal Tapia

Client Service Associate

Shantal is a highly organized Client Service Associate. She provides exceptional support to both clients and to the team, handling administrative tasks, account maintenance, and onboarding with efficiency and precision. Shantal excels in building strong client relationships, addressing inquiries, and resolving issues promptly. She joined the team in 2025 and is building on a successful 20- year career in client support, including a background in the mortgage and banking industry. Shantal and her husband live in Montgomery, IL with their 3 children.